Testimonials

It should come as no surprise to hear that MCE has built up a loyal following from both mystery shoppers and clients. These testimonials are only a small selection of clients we’ve worked with – if you would like to see yours here, please get in touch to find out more.

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Patisserie Valerie

“MCE provided bespoke performance reports that were clearly able to identify the strength and weaknesses in our business. We enjoyed the personal service and state of the art back of house reporting. We would encourage anyone wanting to know more about their business to give them a call.”

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British Gas

“MCE provide a high quality evaluation service – having requested several visits at short notice, their response was excellent – the evaluation reports and analysis were completed along with the HD video footage within 24 hours.”

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Maclay Inns

“Maclay has worked with Mark Logan and Mystery Customer Evaluations since 1997. Over this time; our working relationship has gone from strength to strength and the longevity of the relationship is testimony to Mark’s swift handling of all our requests.

Marks professional approach and understanding of our business needs has been superb, couple this with his knowledge of the customer service industry and great team of Mystery Shoppers, and you’ll be sure to find ways on how to make more profit.”

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Hawes & Curtis

“We’ve used Mystery Customer Evaluations for training and development for both Hawes & Curtis and Ghost. We’ve been really pleased with the detailed evaluation reports and analysis.”

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RUSH Hair & Beauty

“The Mystery Customer Evaluation reports are a great tool to use on ‘one to ones’ or even as a team talk. It’s not spying on your staff; it’s an excellent way to establish what areas of your business needs improvement. The performance reports were not just for negative feedback, but also to praise your team, in areas they’ve done well.”

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Rigby & Peller

“At Rigby & Peller we pride ourselves on our customer service and it always delights us to hear from our customers. We receive many complimentary emails and letters from customers, however we are never complacent about our customer service brand standards and the continuous training that our teams require to meet these standards. It was with this in mind that we began to work with Mystery Customer Evaluations. The responsiveness to our requests, flexibility and the speed of implementation has supported our business needs in developing our customer service brand standards. I would recommend this service should you require a mystery shopper programme in your Company.”

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Choice

“After researching a number of mystery shopping companies, I found Mystery Customer Evaluations to be far and away the best. It’s important for us to have quality mystery shoppers who are focused, professional and thorough in their reports. The video and reports produced by MCE were clear, accurate and provided us with excellent feedback”.

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G1 Bars & Hotels

“The mystery customer evaluation programme is a key part of our strategy to ensure we deliver consistently outstanding levels of service quality and ultimately drive our business forward. Based on the feedback we glean from the Performance Reports and Analysis, we’ve been able to continually drive to keep us and our teams focused in on key areas. We’ll continue to work with MCE to improve these standards across our estate.”

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E.ON

“MCE provide an excellent quality service of mystery shopping. The evaluations are always fair, detailed and provide a great insight into the work of our team. The quality of the video footage is superb and interactions are very easy which makes the whole process run smoothly and efficiently.”

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Goals Soccer Centres

“As a national company consistency from the secret evaluators has been important; this has been delivered every time. The systems used by Mystery Customer Evaluations are superb and the information supplied allows us to train our staff to far greater levels of customer service & selling skills than ever before.”

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AMT Coffee

“Thank you for the detailed reports of the sales and service skills of our team at our kiosks; they were extremely helpful, especially as they were well in advance of the timeframe.”

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Cashbrokers

“We worked with Mystery Customer evaluations to help us evaluate our network of franchised Pawnbroking shops around the UK. We received a swift professional service and the results have helped us analyse and improve our customer service and shop performance. We will be continuing to use their services for the foreseeable future. I’m very happy to recommend them.”

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Tossed

“Running a multi-site operation, it’s hard to monitor how the levels of service compares, to when we were a single unit. Mystery Customer Evaluations act as our eyes and ears and ensure our service delivery is the same today; as it was when we started.”

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Cashino

“I’m very happy with Mystery Customer Evaluations reports and analysis of our venues and clubs, we would recommend them to companies that would like to improve service and increase profits.”

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Topnotch Health Club

“Using Mystery Customer Evaluations service enables Topnotch to ensure that the basic standards we expect from our team members are being met. By utilising the online analysis tools we have also been able to see if there were trends across the group – in terms of strengths and weaknesses. This has helped us focus our on-going training in these areas. Our Business Managers felt the comprehensive reports were extremely useful and gave them a foundation for planning their on-going onsite training. I would highly recommend this service. It is extremely affordable and would provide any business with comprehensive feedback about their team member’s customer service and selling skills.”

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Cex

“Mark Logan of Mystery Customers Evaluations have been a pleasure to work with. His quick communication and helpful advice have made customising our mystery shopping programme a rewarding process. I will be sure to recommend this service to my industry colleagues.”

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Quiznos

“I am writing to express gratitude for your prompt undertaking of performance evaluations within our shops. We were particularly impressed with the speed, attitude, desire and willingness of your company to help and assist us to improve our sales and service skills. We believe the method in which the mystery evaluations are conducted are superb. We welcome all comments that the evaluators put in their report, we find them to be very helpful and sincere.”

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Interserve

“Mystery Customer Evaluations have enabled us to statistically monitor and improve our teams customer service skills, we’ve can also track selling skills, and have seen an increase in sales based on focussing on results and improvements within the business. The programme has allowed us to highlight further training required. This will enable sites to increase sales even further.”

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ATS Euromaster

“We have got some great insights from the video evaluations which has enabled us to really shift perceptions at all levels within our business. A really professional, pragmatic and value for money service.”

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Hotter

“To find a company that understands your needs, and as is flexible enough to make bespoke changes to the format is rare. We have found Mystery Customer Evaluations small enough to give us the service we require, but big enough to deliver our demands.”

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Chiltern Railways

“The mystery customer video evaluations gave great examples of live customer service, and let us see and hear what the service was like through the eyes of our customers. The video footage identified some improvements and many positive areas of our service that are great enablers to evolve the service offering.”

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Bright Horizons

“We found the whole experience excellent from start to finish. All confirmation and updates were great. We’ll be continuing to use Mystery Customer Evaluations services to monitor the standards within our nurseries.”

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Day Lewis Pharmacy

“Mark and his team have been very flexible as we have developed our Mystery Shopping programme. His communication and advice has been superb and he has gone the extra mile to support all our pharmacy teams by engaging them at our Annual conference. I look forward to working with Mark and his team.”

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Eurochange

“Eurochange has used Mystery Customer Evaluations services for a number of months. We have found them to be extremely reactive to our short notice requests, their reports and portal provide a wide range of extremely useful information and are easy to access and utilise. Video footage provided has been clear and easy to understand. MCE have also proved themselves willing and able to adapt to our requests. In short, we would have no hesitation in recommending their mystery shopping services.”

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Vaporized

“We’ve used Mystery Customer Evaluations to conduct customer feedback surveys related to our retail organization and they’ve really provided the information we’ve needed to adjust and improve on our service levels along with identifying training requirements within our teams. Mystery Customer Evaluations customer feedback surveys enables us to collect valuable information and develop actionable results that help us to deliver what our customers are looking for.

We also use Mystery Customer Evaluations for other areas within our business, the mystery shopper programme has been invaluable and the area manager audit app was tailored to our needs perfectly, any queries we have made have been answered fast and efficiently. Mystery Customer Evaluations have proved to be a professional business that we can rely on to get that information from our customers.”

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Certas Energy

“MCE worked with us to tailor make a written and video customer experience programme that accurately measures the sales and service skills of our team within our service stations. The evaluation reports and analysis has enabled us to track what progress has been made and also pick up on any areas that are falling short. The quality of the video footage is great and we can see and hear how our team are interacting with customers. I would recommend MCE to any customer facing company that would like to improve sales and service levels.”

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Arriva Trains Wales

“Mystery Customer Evaluations’ approach provides us with an inside look in to the customer experience and a way to gauge customer satisfaction. This process is extremely important when trying to find ways to improve satisfaction levels and to innovate and grow our company’s customer base.

We use the reports that mystery shoppers submit to obtain important information about our business to give us more of an idea as to where and how to improve. It also provides us with insight into how our employees are interacting with customers. This helps to ensure that all our employees are conducting themselves in the right way and giving the customer the best experience possible.

Senior Managers, Station Managers and Group Station Managers are sent the reports for their specific stations the day after the mystery shop has taken place via e-mail, this allows for immediate praise and/or the ability to correct any errors or gaps in knowledge, and is collated in an easy to use portal where performance can be tracked and analysed.

I’d highly recommend their services to anyone looking at developing a mystery shopping programme for their business.”

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Ole & Steen

“It’s great dealing with the team at Mystery Customer Evaluations. The auditors are fair and reasonable in their audits. Reports are uploaded quickly and provide very useful feedback about the service we offer our customers. It helps our teams focus on the key steps of service and receiving feedback from real customers on how well they do this.”

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Sean Graham

“Once the decision was made to introduce a Mystery Shopper Programme as part of our customer service strategy, MCE made it very easy to set up and get operational. The devil is in the detail and what MCE offer is a bespoke solution for our business delivered quickly and proficiently. MCE gives our business the foundation it needs to massively improve the customer service skills or our team and I would highly recommend them.”

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Shell Energy

“I’m really pleased we choose to work with MCE as the mystery customer evaluations have given us great insight on how to improve our processes. By improving these processes we have been able to make the customer’s sales journey smoother, more compliant and it has identified areas to help our colleagues to ensure they give our customers a great service.”