Video Mystery Shopping

Using the latest digital recording equipment our video mystery shoppers can record their experience with your team both in person or online.

Our mystery shoppers are able to discretely record video footage of your team and premises along with accompanying audio using high quality covert equipment. If there are particular areas of concern, these can be discussed in advance to ensure what you need is captured.

Each evaluation report has a link for you to view the recorded footage on your laptop, tablet or mobile. The evaluation report and analysis can be viewed while you watch the footage, enabling you to takes notes for additional feedback to your team.