Our specialist team can help you to monitor if you’re meeting regulatory obligations for the benefit or your employees and customers. It can also potentially reduce your risk in receiving fines, penalties or legal action.
Ensuring regulatory compliance is of utmost importance. However, it can be challenging to know if your employees are following the correct procedures, especially when you are not present at all times. That is where regulatory compliance mystery shopping comes in.
Regulatory compliance mystery shopping is a technique used to assess if a business is adhering to industry standards and regulations. It involves hiring an independent shopper to visit your business and evaluate whether your employees are following the correct procedures, such as asking for identification when selling age-restricted products or adhering to health and safety regulations.
The mystery shopper will act like a regular customer and perform specific tasks to evaluate your business’s compliance. They will then provide you with a detailed report of their experience, including any areas where your employees may need additional training or where your business needs to improve its compliance.
By using regulatory compliance mystery shopping, you can gain valuable insights into how well your employees are performing and identify areas for improvement. It can help you ensure that your business is operating in compliance with the relevant regulations and prevent any potential legal issues that could arise from non-compliance.
Furthermore, regulatory compliance mystery shopping can help improve your customer service by providing you with feedback on how your employees interact with customers. This feedback can help you identify areas where your employees need additional training or where your business could improve its customer service.
Regulatory compliance mystery shopping is an effective way to assess if your business is complying with industry regulations and standards. By hiring an independent shopper, you can gain valuable insights into how well your employees are performing and identify areas for improvement. This can help you ensure that your business is operating in compliance with the relevant regulations, improve your customer service and prevent potential legal issues.
Some of the regulations we can help you with include:
- Health and Safety at Work Regulations Act
- General Data Protection Regulation (GDPR)
- Licensing Act
Where can we do this?
- Online (website, email, social media, live chat)
- Face-to-face (with or without audio/video recording)