It’s widely known that your customers’ experience with your brand extends beyond your physical store or office. With the rise of online shopping and social media, your customers’ interactions with your brand are happening across a variety of digital channels. That’s where online mystery shopping comes in.
As a specialist online mystery shopping company, we provide you with valuable insights into your customers’ experiences on your website, social media accounts, live chat and email communications. Our experienced and professional mystery shoppers will interact with your brand across these channels, providing you with detailed feedback on their experience.
With our services, you can identify areas where your online customer experience is excelling and where it needs improvement. We evaluate a range of factors, including the ease of navigation on your website, the responsiveness of your customer service representatives, and the clarity and effectiveness of your email communications.
We use a range of evaluation methods, including making online purchases, sending customer service inquiries via email or live chat, and engaging with your brand on social media. Our mystery shoppers are skilled in evaluating the quality of your online experience, providing you with actionable insights that can help you improve your digital presence.
After each evaluation, we’ll provide you with detailed reports that highlight your online strengths and weaknesses. We’ll also provide you with recommendations for how you can improve your customer service, boost your online sales, and enhance your overall digital presence.
Our online mystery shopping services provide you with the insights you need to improve your online customer experience and ensure that your customers are always satisfied. Contact us today to learn more about how we can help you achieve your digital marketing goals.