Online Mystery Shopping

Our bespoke research can cover all aspects of your online experience. This covers the initial impression of your website, ease of browsing and selection right through to placing an order and contacting customer services. Areas we are able to report and advise on include:

  • Website (user experience, test purchases)
  • Customer Service (general enquiries, sales, support)
  • Email (speed, quality of response)
  • Live Chat (ease of use, waiting time, resolution)
  • Social Media (public and private communications through Facebook, Twitter, Instagram, etc)

Where appropriate, video recordings can be provided of our team of virtual evaluators assessing your services. We can easily provide these services in accordance with social distancing measures over the phone, by email or video call (Zoom, Skype or Microsoft Teams).