Employee Coaching

Operational excellence is crucial for an organisation to stand out from the crowd. Collating and assessing information gained from the evaluations we offer allows us to create a bespoke employee coaching service for you.

Our nationwide team can quickly improve employee standards using our unique five stage process:

  1. Covert mystery customer evaluation of your team’s sales and service skills.
  2. Overt audit of operations and brand standards.
  3. Discuss identified areas in need of improvement with the manager and team member.
  4. Agree an actionable improvement plan with the manager and team member.
  5. Evaluation report and action plans submitted to the unit and head office team.