Secret Shopping

Welcome to Secret Shopping, the company offering mystery shopper services across the UK.

Working with us couldn’t be easier, simply visit the get a quote page if you would like to hire our undercover workers or the apply page if you wish to become a secret shopper.

Mystery Shopper Company

For any business, research is key to making sure you’ve got an interested target market and sustainable business model. However, it’s important to continue your research after you have started trading to not only check for changes in trends, but to ensure your customer satisfaction is at the highest possible level. Repeat business from loyal customers is incredibly beneficial to your profitability, and this is just one aspect you can measure and learn by hiring a mystery shopping company like ours!

Knowing from an impartial point of view that your customers are happy and receiving the best service from your employees is something that is so valuable to ensure your business succeeds. It’s easy to be blinded by transactions, but in a modern and digital age where reputations can be lost overnight t’s jut as important to ensure that those customers are satisfied and going to come back time and time again. As a mystery shopper company, we can help you to achieve excellence.

Aside from asking for surveys, which could be tarnished from one bad response, it’s difficult to understand exactly what is going on in the minds of your customers without adding any bias. With a mystery shopper company, you can test the service your customers receive in comparison to your competitors (i.e. how they are treated and how much trust they have in your company). It’s also not only customer service you can check but also on security, which of your staff deserve rewards and promotions, whether internal quality control standards are being met or exceeded and if your company is compliant with the relevant laws.

Mystery Shopper Jobs

For anyone looking for part-time work that pays well, is intriguing and offers a chance to make a big impact, mystery shopper jobs are ideal. There are many vacancies open around the country and beyond which all need secret shoppers to relay information back to us about your customer experiences. There are even mystery shopper jobs available for flights, in restaurants, supermarkets and hotels.

If you are wondering what the catch is, there isn’t one. The company you are researching receives impartial and accurate knowledge from your report, so they are happy to pay for the privilege. The results you provide can be analysed to show a number of points, such as whether there are staff that need extra training or if additional investment is required to improve the standards desired. This level of feedback is exceptionally valuable to a business and that’s why it’s possible to make a good income from being a mystery shopper.

Due to the nature of mystery shopping, there are minimal entry requirements as we require a wide range of demographics to represent an average customer. Having a confident attitude and good memory are both beneficial as you will need to prompt reactions and service from the staff, as well as remember mental notes about what is going on around you. In some cases, you might be required to undergo training for higher paid and more exclusive secret shopper assignments.

Once you are registered with our mystery shopper company, which is completely free and does not require any form of paid subscription, you are added to our database. If your profile matches what a client requires you’re offered the assignment (each opportunity will vary depending on the client and what they want to focus on). As you can see, it’s an exciting job.